Refund policy

Due to the custom and made-to-order nature of our jewelry and charm bar pieces, all sales are final.

We do not offer returns, refunds, or exchanges.

Damages & Issues

If your item arrives damaged or incorrect, please email ailemacharmxco@gmail.com within 48 hours of delivery with your order number and clear photos of the item and packaging.

• If the issue is due to an error on our end, we will repair, replace, or make it right.
• In some cases, a store credit (gift card) may be issued at our discretion.
• Damage caused during shipping may require further review, as carriers are responsible for transit-related issues.

Wear and tear or damage after delivery is not covered.

By placing an order with Ailema Charm & Co., you agree to this policy.